Privacy Policy

This Privacy Policy explains how cleverdash.ai (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website or use our services (collectively, the “Services”). Please read this Privacy Policy carefully. If you have any questions, you can contact us at support@cleverdash.ai.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the Services, express an interest in our products or services, participate in activities on the Services, or otherwise contact us. This may include:

• Personal Information: Such as your email address, country of origin, or other similar details that help us provide our Services to you.
• Credentials: Passwords, password hints, and similar security information used for authentication.
• Usage Data: Information about how you access and interact with our Services, including IP address, browser type, device information, and usage patterns.
• Cookies and Similar Technologies: We may use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your interactions with our Services.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Service Delivery: To facilitate account creation, process orders, deliver requested products or services, and provide technical support.
• Analytics and Improvement: To analyze usage trends, improve our Services, enhance user experiences, and develop new features.
• Communication: To send you administrative information, such as changes to our policies, confirmations, and updates, or to respond to your inquiries.
• Marketing: Where permitted by law, we may use your information to send you promotional content and updates. You may opt out of marketing communications at any time.
• Legal and Security: To comply with legal obligations, enforce our terms, detect or prevent fraud and other illegal activities, or protect our rights and the rights of others.

Legal Bases for Processing

In accordance with the GDPR, we process your personal data based on the following legal bases:

• Consent: When you have provided your explicit consent for the processing of your personal data.
• Contractual Necessity: When processing is necessary to fulfill our contractual obligations to you.
• Legitimate Interests: When processing is necessary for our legitimate interests in providing and improving our Services, provided that such interests are not overridden by your rights.

3. AI and LLM Collaboration

Our Services incorporate both human expertise and artificial intelligence (AI), including Large Language Models (LLMs) from third-party providers such as OpenAI, for data analysis and content generation. We are committed to minimizing the data shared with AI services:

• Limited Data Sharing: We only send necessary information to AI providers, such as column headers, metadata, or randomly sampled/anonymized data points. We do not share full datasets or personal information unless absolutely required to deliver requested features or services.
• Purpose of Sharing: Data is shared solely to enable AI-powered functionality, such as automated data insights, pattern recognition, or generating text responses, and is not used for any other purpose.
• Third-Party Policies: Once information is transferred to an AI provider, it is also subject to the provider’s privacy policy and security practices. We conduct due diligence on our AI partners to ensure they uphold appropriate data protection standards.

4. Data Storage and Security Measures (AWS S3 Stockholm)

We store your data using Amazon Web Services (AWS) S3 servers located in the Stockholm region. AWS maintains industry-standard security certifications (such as ISO 27001 and SOC reports) to help safeguard your information. To further protect your data:

• Secure Transmission: All data transmissions occur over HTTPS (except when operating within a private network), ensuring that data is encrypted during transit.
• Data Encryption: Sensitive information, such as passwords and other credentials, is encrypted in our databases.

Please note that no method of transmission or storage over the internet can be guaranteed 100% secure.

5. Sharing Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We may share your data with trusted vendors and service providers who need access to your information to perform services on our behalf (e.g., payment processing, cloud hosting, analytics).
• Business Transfers: In the event of a merger, acquisition, financing, reorganization, or sale of all or a portion of our business, your information may be disclosed or transferred to the acquiring entity.
• Legal Obligations: We may disclose your information when required by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights, or safeguard personal safety.

6. Data Retention

We will retain your information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law (e.g., tax, accounting, or legal requirements). When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it.

7. Your Privacy Rights

Depending on applicable data protection laws in your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you.
• Request that we rectify or correct any inaccuracies.
• Request deletion of your personal information.
• Object to or request restriction of the processing of your information.
• Request to receive your data in a portable format.
• Withdraw your consent at any time if our processing relies on your consent.

To exercise any of these rights, please contact us at support@cleverdash.ai.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us immediately.

9. International Data Transfers

If you are accessing our Services from outside the region where our servers are located (Sweden/Stockholm), your information may be transferred to, stored, and processed by us and our service providers in other locations. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or AI collaborations. The updated version will be indicated by an updated “Effective Date,” and will be effective as soon as it is posted on our website. We will notify you of any material changes by posting a notice on our Services or emailing you.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, you can reach us at: